Back to FAQ index

Can I cancel my subscription before the end of my contract?

It depends on your plan and the selected billing period.

By choosing monthly billing, you can end your subscription at the end of any renewal cycle, without penalty. As indicated in our terms of sale, your plan cancellation will become effective on the last day of the current billing cycle.

Your platform will then be automatically suspended to preserve the information and features at the time of cancellation. Should you like to downgrade and convert your platform to a Basic plan and its limitations, please contact us. Visit the pricing page to learn more about the prices and features included in each plan.

When annual billing is enabled, you must complete 12 months of your contract before you can cancel your subscription. A plan's cancellation can be processed by the account owner online through the "Didacte Plan" section, or a written notice must be provided to us 30 days before renewal to avoid automatic renewal.