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March 28

Formal training vs informal training: how to develop your employees?

Does your business offer a formal training program or do you rely on informal training

It’s a fact: corporate training allows employees to perform better. Some studies even show that employees who benefit from continuous training are 3 % to 5 % more performant than employees who have an equal experience level but do not receive training.

My own career path has allowed me to distinguish several training types: there are businesses who provide formal training, in person or online, synchronous or asynchronous, and others, who expect their employees to take charge of their professional development on their own.

So, which is best? Should employees be offered formal or informal training?

Outline of the article

  1. Formal training pays off
  2. Two learning styles
  3. How to choose the format that suits your organization's needs
  4. How to create an online training on an LMS?
  5. Train your team and aim for the top

Reading time: 5 minutes

A man showing something in a book to a woman

Formal training pays off

It is easy to say that formal training is expensive because it does require a certain investment. At the same time, your teams may include highly performing employees who don’t seem to need any training, judging by their results.

But without a formal training program, you should ask yourself a few simple questions:

  • Is everyone really performing at their best?
  • Are the tools that I invest in, such as a knowledge management system or an HRIS (Human Resources Information System), being used to their full potential? 
  • Do all my employees have the knowledge they need to reach their goals?

This is where formal training comes in: it optimizes the tools being used and updates the entire’s organization existing knowledge level.

Let’s take a closer look at each of these terms.

Two learning styles

Before going further, we need to clearly understand the differences between formal and informal learning. Beyond being aware of the time and costs involved, it helps to have a clear idea of the path ahead.

Formal learning - definition

Formal learning is defined by its very structure. It involves an organized learning path that allows the transfer of predefined knowledge, with a specific goal.

It is the type of learning that would yield quantifiable results and address a specific need of your team or organization. What I have always liked about formal training is that it gave me a clearer picture of the direction I needed in my work.

A good example of formal learning would be a corporate training program on customer care standards or sales procedures. By creating this type of content and making it available online, you can help even out your team’s knowledge.

A knowledge gap analysis is a great tool for identifying the next formal training your employees would benefit from.

Informal learning - definition

As indicated by the name, this type of learning takes place informally; it ranges from chatting with colleagues around the coffee machine to listening to a podcast on the bus. Whatever the setting, one can develop skills and learn in a freer environment.

Informal learning encompasses all the small actions that lead to developing one’s knowledge of a given subject. Oftentimes, it is something employees will take on, on their own, but you can surely encourage it!

Main features of formal and informal training

Formal training

Informal training

Structured

Not planned

Goal-oriented

Without set goals

On-site or online facilitator

Self-directed

 

How to choose the format that suits your organization’s needs

While it is more useful to focus your efforts on formal training, informal training has several clear advantages. It does not require a manager’s involvement, it allows teams to bring in new ideas and it can even help change perspectives and outlooks.

If you encourage informal learning, it can even yield better communication and cohesion within your teams.

One of my former managers used to organize a monthly voluntary content club, where we would talk about readings, podcasts and shows that we had found useful in one aspect of our work or another. These meetings encouraged sharing and also allowed us to get to know our colleagues better.

However, there is a downside to informal learning: because we are biased in our choices, we tend to choose content related to subjects we already know.

Using formal training to delve deeper

We don’t know what we don’t know. 

This is a simple phrase a more experienced colleague once told me during a training session. Formal training aims to address this gap.

Formal training programs offer your employees the knowledge they need in their work, thus allowing you to reach the goals you set together.

In fact, formal training must be as clear as your goals. It is similar to a training regimen that allows athletes to compete in the Olympics.

How to create an online formal training on an LMS?

Where should you start? It can be daunting to look up at the mountain peak from basecamp, but you never start climbing without prior preparation, and the same applies to employee training.

It is important to have a clear understanding of the starting point and be aware of the employees’ knowledge level and gaps, so that you may identify their needs to help them reach their goals.

Once you have done the knowledge analysis, a few simple steps will allow you to create a program that is tailored to your organization’s needs:

  1. Define the project
  2. Identify your audience and your strategies
  3. Set training goals and define the program structure 
  4. Set the program title and description
  5. Create clear summaries for each of the program sections
  6. Establish the evaluation criteria 

The good news is that once you have created your content and integrated it onto an LMS, your work is done! Except for a few updates, every now and then, your online training will be available to your employees, and they will be able to watch it time and time again.

That’s the beauty of formal training: it is a lot easier to standardize and own, which increases its return on investment.

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Train your team and aim for the top

All organizations have goals they aim to reach. Some are milestones and others are ultimate goals.

Remember: athletes start at local levels before they get to world championships!

If you aim for the podium, one thing is certain: each step on the way is crucial. Each type of training has its value, whether it is daily physical training that keeps your body fit - formal training, or a soundtrack that helps your mind gain focus - informal training.

The big difference is that you are in charge of the formal training, and you can create training programs that help everyone involved achieve their goals. That is what you should be focusing your efforts on, in order to make sure everyone starts off at the same place.

If you need help digitizing your training program, the Didacte team is here to answer your questions.

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Mathieu Pipe-Rondeau

Mathieu Pipe-Rondeau has been a writer and content manager for nearly 20 years. Passionate about words, he enjoys telling creative success stories that will inspire.